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Olo Features and Benefits
Key Features and Benefits of Olo.com
Olo.com offers a variety of key features designed to enhance restaurant operations and improve the guest experience:
Ordering Solutions
- Customizable Online Ordering: Provides a tailored online ordering experience for guests, enabling pickup, curbside, dine-in, and drive-thru options.
- Seamless Integration: Integrates with over 400 partners, allowing restaurants to streamline operations and enhance service delivery.
Payment Processing
- Secure Payment Solutions: Modernizes payment processes with features like mobile wallets and fraud protection, ensuring secure transactions for customers.
Guest Engagement
- Data-Driven Insights: Captures guest interactions to create a unified view of customer preferences, enabling personalized marketing and engagement strategies.
- Smart Cross-Sells: Uses AI to recommend personalized order suggestions, increasing average order value.
Operational Efficiency
- Order Management Tools: Offers dashboards for tracking orders and monitoring performance, facilitating smooth operations across restaurant locations.
- QR Code Ordering: Enhances dine-in experiences by allowing guests to access menus and place orders directly from their mobile devices.
Benefits
- Increased Revenue: Brands using Olo typically see significant increases in same-store sales due to enhanced ordering capabilities.
- Improved Guest Experience: Streamlined processes lead to higher customer satisfaction and loyalty, as guests enjoy more personalized interactions.
- Operational Streamlining: Reduces complexity in managing digital orders, allowing staff to focus on providing quality service.
Olo empowers restaurants to adapt to evolving market demands while maximizing efficiency and profitability.
Olo Pricing
Olo Pricing Overview
Olo's pricing structure is known to be on the higher side compared to its competitors. Here are the key points regarding their costs:
- Monthly Fees: The base monthly cost typically starts at $1,000, which can increase based on the number of units onboarded.
- Onboarding Costs: There is an additional deployment fee of approximately $3,000, which is incurred during the onboarding process.
- Variable Expenses: Monthly rates may fluctuate depending on added features and integrations, making budgeting essential for businesses considering Olo.
This pricing model indicates that while Olo offers robust features and integrations, potential clients should be prepared for significant initial and ongoing costs.
Payment Method
Olo.com offers various payment methods for customers:
- Customers can pay using cards and mobile wallets.
- They can save their payment details for faster future checkouts.
- The platform supports Visa, Mastercard, American Express, and other cards that the restaurant brand supports.
- Later this year, the feature will expand to offer customers one-click ordering at any restaurant in the Olo Pay network.
- The platform also supports Apple Pay and Google Pay.
- For in-store orders, card-present payment processing is available when diners order via a kiosk.
- The company plans to deploy additional kiosk applications in collaboration with other providers.
These options provide flexibility and convenience for customers, making the payment process seamless and efficient. It's recommended to check the payment form at checkout for the list of supported payment methods.
Olo FAQs
Olo Alternatives
Here are the top 10 alternatives to olo.com:
- DoorDash for Merchants
- ChowNow for Restaurants
- Uber Eats for Merchants
- Owner.com
- OpenTable for Businesses
- Onfleet
- GrubHub for Restaurants
- Slice for Owners
- Tillster
- NovaDine
These platforms offer similar services and are popular choices among users. They provide various features like online ordering, delivery management, and restaurant management. It's recommended to explore each platform to understand their offerings and choose the one that best fits your needs.
Olo Return Policy?
The return policy for olo.com is as follows:
- Returns are accepted on unused products within 30 days of receiving the order.
- Used product returns are not accepted under any circumstances.
- Returns due to personal preference will undergo a 15% restocking fee.
- Returns in exchange for Olofly store credit will never incur a restocking fee.
- Shipping charges are non-refundable.
- To file a return, an online process is available, providing a prepaid shipping label (the postage cost will be subtracted from the refund), or the item can be shipped back on your own.
- Once the return is received, a refund will be issued within 1-2 business days.
- Please allow 2-5 days for the bank to clear the funds.
- Any purchases falling outside of the Return Policy are considered final and non-refundable.
- If an incorrect, damaged (excluding damage incurred during shipping), unusable, or missing item is received from an order made from olofly.com, a refund may qualify provided OLOFLY is notified within 48 hours of delivery.
- The notification period can be extended to 14 days instead of 48 hours with the purchase of the Olofly Extended Warranty service at checkout.
- For any inquiries, the customer support team can be contacted via email at support@olofly.com.
How To Open A Olo Account?
To open an account on olo.com, follow these steps:
- Olo Brand Administrator (typically IT team or corporate help desk user) will need to create an account and send an invitation to set up the account (via email).
- Olo Brand Administrators are users that have access to create Olo users and manage their users' store and permission assignments.
- The invite process (available to Olo Brand Administrators) is a secure workflow that will generate a login link to the Olo Dashboard, allowing a user to set up their password for the first time.
- If unsure who the Brand Administrator is, contact the IT team or corporate help desk for assistance.
For Partners who do not yet have a Partner Administrator, please see the Partner User Management Overview. For information on the Dashboard login process, please see this article. Please note that if your company uses Single Sign On (SSO), then you must log in to Dashboard using your company's "Identity Provider" (rather than using the Olo Dashboard login page). For security purposes, you will need to log in to Dashboard to access most Olo Help Center content. If you click on a private article and haven't logged into Dashboard recently, you will be redirected to the login page (my.olo.com). Once you have logged in successfully, you will be redirected to the requested article. If you click on a private article and are already logged into Dashboard, you will get immediate access to the requested article. Please note that if your company uses SSO through a "Third Party Identity Provider" you will need to login to Dashboard via SSO to access private Help Center articles. Submit a request and the Support team will be happy to help.
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